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Codes of Practice

We have developed Codes of Practice to reflect our approach to customer service and to give existing and future customers an overview of our company and the services we provide. OFCOM has approved the Codes of Practice as they meet our regulatory requirements under the General Conditions of Entitlement.

The Codes of Practice can be downloaded here.

Code of Practice (pdf)
Complaints Procedure (pdf)

Alternatively, we would be happy to send you copies if you contact our Customer Care Department. You can call our Customer Care line on Freephone 0800 195 9000 which is open 8am to 5.30pm Monday to Friday (excluding public holidays).

Website Terms & Conditions

Warranties and Disclaimers

This Web site is provided "as is" without warranty of any kind, whether expressed or implied, including, but not limited to, the implied warranties of satisfactory quality, fitness for a particular purpose, or non-infringement. THUS plc, trading as Your Communications, assumes no responsibility for errors or omissions in this Web site or other documents which are referenced by or linked to this Web site.

This Web site contains general information not specific advice. Any person undertaking viewing or using the information in this Web site should not rely on it and views or uses such information at its own risk. This Web site is not a substitute for professional advice, all viewers or users of this Web site should take specific advice from their professional advisers.

References to corporations, their services and products, and organisations are provided "as is" without warranty of any kind, whether expressed or implied.

In no event shall THUS plc be liable, whether in contract, tort (including but not limited to negligence or breach of statutory duty), for misrepresentation or otherwise howsoever for any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of use, data or profits, whether or not THUS plc has been advised of the possibility of damage and on any theory of liability, arising out of or in connection with the use or performance of this Web site.

This Web site could include technical or other inaccuracies or typographical errors. Changes are periodically added to the information herein; these changes will be incorporated in new editions of this Web site. THUS plc may make improvements and/or changes in the product(s) and/or the service(s) described in this Web site at any time.

Certain hypertext links in this site will lead to web sites which are not under the control of THUS plc. When you activate any of these you will leave the THUS plc, trading as Your Communications, Web site and THUS plc has no control over and will accept no liability in respect of the material which follows.

No Legal Relationship

This Web site is not intended to create any legal or other relationship between THUS plc and any third party.

Trademarks
Your Communications

For more information on intellectual property matters please contact THUS plc, trading as Your Communications.

Product Terms & Conditions